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Privacy Statement Alpreal makelaardij VOF
This is the privacy statement of Alpreal makelaardij VOF, based at the Biestermen 22, 5591NH in Heeze, the Netherlands (hereafter referred to as the “Broker” or “we”). This privacy statement applies to the processing of personal information about our customers, potential customers, and other people who visit our website or have contact with us.
This privacy statement provides information on how we handle personal information. If, after reading this privacy statement, you still have questions about how we handle personal information, if you wish to exercise your rights set forth in this privacy statement under the General Data Protection Regulation (“AVG”), or other personal data laws and regulations, or if you would like to make a complaint about the use of your personal data, please contact us by phone: +31 4071-10322 or e-mail: 
. If you are not satisfied with the handling of your complaint, or if you prefer not to submit your complaint to us, you can also submit it to the Personal Data Authority on the autoriteitpersoonsgegevens.nl website
The Agent is responsible for processing your personal data and will exercise the utmost care and, of course, comply with the rules arising from AVG and other laws and regulations.
Personal data we process, basis and purposes
Customers
If you enable us to sell or rent a property, please provide us with the following personal details:
• your name, address, gender, and contact information such as your phone number and email address;
• The description and characteristics of the dwelling such as area, cadastral data, WOZ value, asking price or rent, etc.;
• A copy of your passport or identity card, in which we make the SSN number unreadable.
We process this personal information, and other information you voluntarily provide to us, to assist you in the sale or rental of your property. The basis for this processing is to execute the agreement you entered into with us.
We ask you for the copy of your passport or identity card because under the Anti-Money Laundering and terrorist Financing Act (Wwft) we are obliged to identify our customers using the original ID and record the details of the document. When buying and selling in Austria, the Austrian law also prescribes the request for the BSN number. In the case of insurance and mortgages, this information may also be requested.
If you enable us to purchase or rent a property, insurance and/or mortgages, please provide us with the following personal details:
• your name, address, gender, and contact information such as your phone number and email address;
• the search profile with your wishes, including the maximum purchase price or rent you want to pay;
• A copy of your passport or identity card, in which we make the SSN number (if not required) unreadable;
• if you are interested in a house, please provide additional information as to why the seller or landlord requests such as payslips, bank statements, employer's statement or an extract from the population register;
• after you have bought or rented a property: your new address and transaction details;
We process this information, and other information you voluntarily provide to us, to assist you in the search and purchase or rental of a property. The basis for this processing is to execute the agreement you entered into with us.
We will ask you for the copy of your passport or identity card because the Wwft requires us to identify our customers using the original identification document and record the details.
Payment Information
If you submit an order to us, we will also process information necessary for sending an account for the services the Broker provides and receiving payments (such as your bank account number). The basis for this processing is to execute the agreement you entered into with us.
Potential customers
We also process personal information about potential customers. For visitors to our website who fill in the search form provided on it, we will record the following information:
• name, address, telephone number and e-mail address;
• the search profile with your wishes, including the maximum purchase price or rent you want to pay;
• whether you agree to receive our newsletter by e-mail;
• the time when you completed the form.
Of potential customers who otherwise approach us – such as by e-mail, telephone or by issuing a business card, we process the information they leave with us. This includes the contact information you provide to us and the reason why you are contacting us (for example, because you have a question).
The contact information you provide to us is used to contact you if necessary, for example to send you the results of a search or to answer a question. We process this personal data because this is necessary for the protection of our legitimate interest, namely the importance of being able to carry out our work and obtain new assignments. We may continue to use your e-mail address to send you an occasional newsletter containing information that we believe may be relevant to you. If you have previously given us an order, we will have a so-called “existing customer relationship” and will send you these newsletters on the basis of our legitimate interest. If you have not used our services before but have contacted us in other ways (such as filling out the search form on our website or sending an e-mail with a question), we will ask you for permission to send newsletters to you, and do so only if you have given your permission to do so.
Finally, we process analytical data about (the computer of) visitors to our website, via cookies that are placed when you visit the website. These cookies store (part of) the IPaddress of the visitor.
How long do we keep your personal data?
Administration
We will keep our records, including invoices and other administrative documents that contain your personal data, for a period of seven years after the end of the financial year in order to comply with the tax retention requirement.
Passport copy
We will keep the copy of your passport or identity document for a period of five years in order to comply with the retention requirement in the Wwft - Anti-Money Laundering and terrorist Financing Act.
Other contact information
We will keep other contact details during the last contact unless you have previously requested us to delete them.
Who do we share your information with?
The information you provide to us may be provided to third parties if necessary for the purposes described above.
For example, we use external parties to:
• Our software solutions (for example through our CRM system);
• taking care of the (financial) administration;
• providing newsletters.
With these parties (processors) we make the necessary arrangements to ensure the security of your personal data.
We may also provide your information to third parties if you so request. This allows us to provide your information directly to a notary if you proceed to purchase or sell a property.
We will not provide your information to third parties unless we are required by applicable law and regulations to provide certain information, for example to the police in the context of investigation.
How is your data protected?
We have taken appropriate technical and organizational security measures to protect your personal data from loss, misuse and unauthorized access by third parties. In addition, we also require our ICT provider to take such appropriate technical and organizational security measures.
What are your rights?
You have the following rights:
a. The right to access and receive a copy of your personal data.
b. The right to rectify your personal data if it is incorrect or incomplete.
c. The right to object to the processing and/or, in certain cases, the right to limit the processing of your personal data.
d. In some cases: The right to have your personal data erased (‘right to oblivion’).
e. The right to obtain your personal data in a structured, common and machine readable form and to transfer that data to another person.
For more information on these rights and when you can exercise them, see Articles 15 to 20 of the General Data Protection Regulation.
You can exercise your rights by contacting us at the email address or phone number provided at the beginning of the privacy statement.
Changes
There may sometimes be a change in the personal information we process or the applicable regulations. In that case, we may amend this privacy statement. In the event of major changes, we will post a notification on the website.
Alpreal, Privacystatement december 2022
inspired on https://www.vermeulenvastgoed.nl/22-85d8/avg-vermeulen-makelaars-privacy-policy-voorwaarden